Progressive Dialer
An automated dialing process for increasing productivity with monetary tools which also ensures the larger number of dial out calls in shorter duration as it helps the agents to know about their clients while dialing the phone number Here, in our case, there is an in-built customer form which allows the manager to create as many information fields as they want.
Preview Dialer
Commonly used in B2B calling, Preview dialer, let the agents identify, whose information is going to be dialed next, which enable them to review all the required information about the client beforehand, giving representatives the personal approach, by controlling when the call is made and previewing important information first. It also allows you to filter and prioritize your contacts, making the entire process more refined and flexible. This can be ideal for more complex business process where a bit of research is required between calls to increase the chances of success.