IVR Customization

IVR, or Interactive Voice Response System, automates arriving decisions by enabling self-service and reducing the typical call interval. associate innovative client interaction IT that permits self-service with IVR, is important because it allows access to plenty of knowledge in seconds—without the help of associate agent. This facilitates higher resource utilization for decision centers and reduced wait time for purchasers. Enterprises will pass away the price savings to their customers in terms of higher services and tariffs, only if they need a strong IT infrastructure that permits for measurability and extensibility. Parahit caters to {the needs|the needs|the wants} of all form of business processes by making or customizing IVR decision flows that match their requirements. for instance, just in case of a client question for account balance, the decision is initial directed as per the language chosen, then with the pre-integrated info, the account details is fetched and also the result's proclaimed to the caller via TTS (text to speech). a fancy IVR-flow (as just in case of order management) also can be created. the complete method of putting associate order by the caller, and checking the standing with the assistance of the order range is automatic with the made-to-order IVR flow. throughout wait time or hold time, messages concerning alternative merchandise and promotional offers also can be contend permitting you to make the most cross-selling and upselling opportunities. for instance a client might elicit a "Meal for 2" rather than two individual pizzas once being attentive to the supply whereas he was waiting within the queue.

Reports Customization

Reporting is associate integral element of a client interaction management system to trace and monitor knowledge (in real time and historical), outline method potency metrics, and review structure performance at each level. it's the presentation of knowledge textually (with straightforward text or tables) or diagrammatically (graphs, charts, diagrams, flows), collected from varied sources, particularly customers.

In order to measure performance across completely different business entities, enterprises need business specific reports and analytics. among the organization, the executives have an interest in business analytics concerning their role, the center management examines the day to day activities, whereas the highest management scrutinizes macro performance of all completely different departments and units. Thus, completely different reports have to be compelled to be made-to-order as per the business processes associated manpower distribution of an enterprise. Parahit permits you to come up with over two hundred completely different forms of applied math reports, individual reports, campaign reports, decision reports and system reports aside from commonplace reports like Agent Productivity Report, Lead Penetration Report, decision History, decision Details. Such comprehensive report structure would provide managers and analysts a deep insight in to the performance of your agents, inbound, outward or merging campaigns, and alternative performance parameters. Some samples of such made-to-order reports square measure Agent-wise decision Detail Report, unfinished asking report, uncomprehensible decision detail Report, Disposition reports or Franchisee Detail knowledge.

CRM Customization

Client Relationship Management (CRM) could be a must-have for maintaining multiple consumer relationships with ease and potency, whereas effort new leads. CRMs alter agents United Nations agency subsume consumer interaction or lead generation (telemarketing, collections, client support, helpdesk, etc.) to access info from associate info repository (database), update, or simply modify it mistreatment some sort of text- or GUI-based interface. Parahit's CRM is associate easy-to-use interface to manage interactions and client info effectively. it's simply customizable as per completely different business processes like client support, telecommerce and sales, research, collections, directory services and money consultive.

Financial Advisories

For money advisories, the CRM is made-to-order therefore on incorporate the subsequent functions within the interface -

• Set asking on different range
• Specify Same agent asking
• Lead generated passed on to the protagonist
• Customized and automatic Calculator for relevant campaigns (for scheming premiums etc.)

Market analysis

Parahit's CRM permits you to form comprehensive campaigns for market surveys. The CRM is made-to-order as per the survey needs. It also can be integrated with the market survey logic (e.g CATI) similarly.

Sales

The CRM made-to-order for Sales permits salespeople to -

• Capture client info
• Access complete account info - mastercard / cheque details; verification
• Spend less time on administration and longer on closing additional deals.

Online Digital Ticketing System (DTS)

DTS could be a system whereby customers will submit on-line requests for problems faced and troubleshooting. It permits each the shoppers and Support help desk to holistically read and simply manage the submitted requests. Parahit will with success customise the CRM to integrate the DTs with the telecom.